Shipping policy

We ship almost everywhere in Canada. All items ship from our store in Vernon, BC. On occasion, special arrangements can be made to ship elsewhere, please call to enquire. All pricing is shown and processed in Canadian Dollars. 

Standard Item Shipping

For shippable items like decor and accessories (e.g. cushions, tabletop items, bedding, clothing, candles, pillows, etc.), we offer free shipping within Canada for orders over $150.00. For orders under $150.00, the following shipping rates apply:

  • Within British Columbia $20.00*
  • All other provinces outside of British Columbia $25.00* 

*Shipping costs may fall outside these categories in the case of large/ irregularly-shaped packages.

SPECIAL ORDERS

If items are out-of-stock, in many cases we can special order them for you! There is no additional cost for special orders, however the delivery times can vary from 2-8 weeks depending on the item. We will contact you with the estimated delivery time for your order.

 

LARGE FURNITURE AND DECOR ITEMS

You will see that at this time, we don't ship larger items (art, lighting, sofas, etc) through our online store.  They are available for in-store pick-up or it's possible that we can arrange delivery through our own local delivery service or another cross-Canada shipper.  Please call (250) 260-6161 for options prior to purchasing your larger items. 

 

SEPARATE SHIPMENTS

Multiple items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment.

Questions? Please contact us and we would be happy to help! 

 

PICKUPS

All pickups are done at our store. Please be sure to bring your invoice.

 

CONTACT

3401 30th Ave
Vernon, BC V1T2E3

Phone: (250) 260-6161
Email: info@theroomcollection.ca